Chapter 8 was, in many ways, a revelation to me. Not because of the subject matter, but because I realized that what I tend to do by instinct and intuition actually has a structure.
Overall, I agreed with most of what the chapter discussed and the analysis it presented. I did think that there was a bit too much of an emphasis on the indirect approach in the chapter without also emphasizing the importance of clarity. I’ve found that the indirect approach can easily cause communication problems. For example, if the negative message in an indirect message isn’t quickly clear and understandable, you risk the recipient not understanding the message and then having to give the message again.
I also think that the chapter should have included a discussion on the the time value of the communication. Basically, giving a less than perfect message, but in a timely fashion, factors into maintaining a good relationship with the recipient.